Privacy Policy

Introduction

This is the Privacy Policy of Urban Avenue at Berghemseweg 229 C, 5348CG Oss, Nederland (referred to as “Urban Avenue”, “we”, “us” or “our”). We take the proper handling of personal information seriously. Where applicable, we manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.

By using our website or services, you acknowledge that you have had the opportunity to read this policy. We may update it when our services or legal obligations change, so please check this page periodically.

Personal information we collect

We collect information you provide directly and information generated when you use our services. This may include your name, date of birth where relevant, email address, postal address, telephone number, billing and delivery information, communications, account information and other details you provide through the website.

We also process information about online purchases, including order value and date, products purchased, device information, payment method and status, discounts used, delivery method and delivery address. Full payment-card details are handled by the selected payment provider and are not stored in full by Urban Avenue.

Subject to your cookie choices and applicable law, we may collect website activity, referral and advertising identifiers, browser information, IP address and campaign events to operate the site, prevent fraud, understand performance and measure marketing.

Why we use personal information

To enter into and perform an agreement with you, including processing, delivering and supporting orders.
To provide customer service and respond to requests.
To operate, secure, troubleshoot and improve the website.
To prevent fraud and protect customers, our business and service providers.
To meet accounting, tax and other legal obligations.
For legitimate business purposes where permitted and balanced against your rights.
With consent, including for non-essential cookies or marketing where consent is required.

Who we share information with

We may share personal information with service providers needed to run the store, including payment processors, fulfilment and delivery providers, hosting and security providers, analytics and advertising platforms, email and customer-service providers, professional advisers and authorities where required by law. We require providers to handle information appropriately for the service they perform. Some providers may process information outside Australia; where applicable, we take reasonable steps concerning overseas disclosure.

Security

We use reasonable technical, physical and organisational measures designed to protect personal information. Access is limited to people and providers who need it for their role. No online system can be guaranteed completely secure, but we review safeguards and respond to suspected incidents.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described above, including customer service, fraud prevention, accounting and legal obligations. We then delete, de-identify or securely archive it as appropriate.

Cookies and similar technologies

Cookies help the website function, remember preferences, understand performance and, where permitted, measure marketing. Our Cookie Policy explains essential, analytics and marketing cookies and how to change your preferences.

Your privacy choices and rights

Depending on applicable law and circumstances, you may ask to access or correct personal information, withdraw consent, unsubscribe from marketing or make a privacy complaint. You can update some account details through My Account. Contact us via webshop@urban-avenue.com for a privacy request. We may need to verify your identity before acting on a request.

Privacy complaints

Send a clear description of the concern to webshop@urban-avenue.com. We will acknowledge it and investigate within a reasonable time. If applicable privacy law gives you the right to escalate an unresolved complaint, you may contact the relevant Australian privacy regulator.

Changes to this policy

We may update this policy when our practices, services or legal obligations change. Material updates will be communicated where required.

Contact

If you have questions about this policy or how we handle personal information, contact us via webshop@urban-avenue.com.