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Ordering & Delivery

Ordering & Delivery

Ordering from Urban Avenue is straightforward and secure. This page explains the ordering process and what happens after purchase.

How to place an order

  1. Choose a product and select the required size and colour.
  2. Add the item to your shopping bag and proceed to checkout.
  3. Enter an eligible Australian delivery address.
  4. Select an available delivery and payment method.
  5. Complete payment. We will email you when the order is confirmed.

Delivery

Urban Avenue currently delivers within Australia. Available delivery options, charges and estimated timeframes are shown at checkout before payment. See our Shipping & Delivery page for more information.

Tracking your order

We will provide tracking information when it becomes available. You can also use the Track Your Order page with your order number and email address.

Need help?

Contact our customer service team via webshop@urban-avenue.com. Customer service hours are Monday to Friday 9:00 am–5:30 pm AET; Saturday and Sunday 9:00 am–2:00 pm AET.