AUSTRALIA-WIDE DELIVERY
FAST, TRACKED DELIVERY ACROSS AUSTRALIA
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Frequently Asked Questions

Frequently Asked Questions

How do I place an order?

Select a product, choose the available size or colour, add it to your bag and complete checkout.

Which countries do you deliver to?

Urban Avenue currently serves eligible addresses within Australia.

How can I track my order?

Use the Track Your Order page with your order number and email address. Tracking is available after the parcel has been handed to the carrier.

Can I change my order?

Contact customer service immediately. Changes are not guaranteed once fulfilment has started.

How do returns work?

See the Returns & Exchanges page for the current return period, conditions and instructions.

Which payment methods are available?

Current Australian payment options are shown securely at checkout.