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Shipping & Delivery

Shipping & Delivery

We aim to deliver your order safely and within the estimated timeframe shown at checkout.

Where do you deliver?

Urban Avenue currently accepts orders for eligible delivery addresses within Australia only.

How much is delivery?

Standard Australian shipping is A$12.95. Shipping is free for eligible orders of A$80 or more. The final delivery charge is shown at checkout before payment.

When will my order arrive?

The available delivery service and estimated timeframe are shown at checkout. Timeframes are estimates and may be affected by weekends, public holidays, remote locations, severe weather or carrier delays. We do not promise next-day or same-day delivery unless that option is specifically shown for your address at checkout.

Can I choose a delivery time?

Only the delivery options shown at checkout are available. If you need help with an order already placed, contact customer service as soon as possible.

Can I collect my order?

Store collection and collection-point delivery are not available unless they are specifically offered at checkout.

How can I track my parcel?

When tracking becomes available, we will send it to the email address used for the order. Carrier scans can take time to appear after dispatch.

Are prices inclusive of tax?

Prices are displayed in Australian dollars. Applicable taxes are included or shown as required. Urban Avenue does not currently accept international delivery orders.

If you have a delivery question, contact us via webshop@urban-avenue.com.